SUPPORT — MISSION CONTROL

Stuck? Radio in.

I'm one person, and I read every message. Pick your app below for quick answers, or write to me. To delete your data or take an app's access away from your accounts, jump to Delete your data.

TRANSMIT

Write to a human.

I usually reply within a day, and sometimes it takes two. The app's own Settings › Support button writes a message for you with the version and device already filled in, which helps me a lot.

Probe 01

Sonda

Mail, sign-in, sorting, notifications, testing invitations.

Email about Sonda

Probe 02

Orbit

Subscriptions, reminders, statement import, Orbit Pro.

Email about Orbit

Probe 03

Canis

Walks, fog, steps, watches, the weather, reminders.

Email about Canis

Anything else

Privacy, data, press

Questions about your data, a bug report, or just hello.

Send an email

Helpful to include: what you did, what you expected, what happened instead, the app version (Settings), and your iOS version. Please never send passwords, passcodes or full bank or card numbers.

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QUICK ANSWERS

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PROBE 01 — SONDA

Sonda questions

How do I get into the testing?

Sonda is in testing by invitation while Google reviews its access to Gmail. Email me the Gmail address you'd use, and I'll add it and send you a TestFlight invitation.

Google says “Google hasn't verified this app”

That is expected during testing. Google shows this screen for every app that hasn't finished its review yet. Sonda asks for permission to read and manage your mail, which is what a mail app needs. If you were invited, choose Advanced, then continue. The screen goes away once Google finishes its review.

You can see exactly what Sonda does with your mail in the privacy policy.

Sonda asks me to sign in again after about a week

While an app is in Google's testing stage, Google ends each tester's sign-in after 7 days. Sign in again from Sonda's sign-in screen; your pins, rules and settings stay. This stops once the review is finished.

Can I add Outlook or Microsoft 365 mail?

Gmail works first. Outlook follows once Microsoft's sign-in is set up for Sonda, and the app says so when it is ready.

An email landed in the wrong lane

Every email shows why it was sorted where it is. If you disagree, move it to the right lane and your choice sticks for that sender. Star a sender and their mail always lands in Now. For broader changes, write a rule for a sender or a domain in Settings.

Notifications are late, or don't arrive

Sonda has no server, so there is no instant push from me. It checks your mail while the app is open and when iOS lets it refresh in the background, and notifies you from your phone. Check that Notifications for Sonda are on in iOS Settings, that Background App Refresh is on, and that Low Power Mode isn't holding it back. Opening the app always refreshes your mail straight away.

Can you read my mail?

No. Your mail goes between your phone and Gmail or Outlook. It never passes through a Make It Crazy server, because there isn't one. Messages only reach me if you choose to send them to me for support.

To remove Sonda's access to your accounts, see Delete Sonda's data.

PROBE 02 — ORBIT

Orbit questions

Can Orbit connect to my bank?

Not in this version. Orbit 1.0 has no bank connections, and nothing about your bank goes to me or to any server of mine. With Orbit Pro you can open a statement (PDF or CSV) from your internet banking, or add a Fio banka read-only token, and Orbit reads it on your iPhone to find repeating payments. You choose what to track, and the statement itself is not uploaded or kept.

Orbit missed a subscription, or found one that isn't

Finding repeating payments is a good guess, not a certainty. You choose what to track, and nothing is added until you confirm. Add anything missing by hand, and untick anything wrong. Payments from the App Store show up under Apple's name, so check the amounts.

My reminders don't arrive

Check Settings › Reminders in Orbit (renewal reminders on, and how many days before), then iOS Settings › Notifications › Orbit (allowed, and Lock Screen on). Focus modes can silence them. iOS limits how many reminders an app may have waiting, so Orbit plans the nearest ones first and refreshes them each time you open it. If you've chosen to hide details, notifications read “A subscription renews”, and you need to open Orbit to see which one.

Orbit Pro: restoring, cancelling and refunds

Restore. Reinstalled, or on a new iPhone? Open Orbit's Pro screen and tap Restore. Pro follows your Apple ID.

Cancel. Monthly and Yearly are managed by Apple, in Apple ID › Subscriptions: on your iPhone, Settings › your name › Subscriptions › Orbit, or apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge; if you are on the 7-day free trial of the Yearly plan, cancel at least 24 hours before it ends, or it converts to the paid yearly subscription. Deleting the app does not cancel it. You keep Pro until the end of the period you've paid for. Lifetime is a single payment and has nothing to cancel.

Refunds. Apple handles them at reportaproblem.apple.com. I can't issue them, but I'll gladly help with the request. The full subscription terms are on the terms page.

Do I need an account? Where is my data?

No account is needed: Orbit works fully without one, with sample data or your own. A profile (Continue with Apple or Google) only shows your name and email in the app, and stays on your iPhone. Your subscriptions are stored on your iPhone, not on a server, so deleting the app deletes them. Export to CSV, Excel or PDF in Settings › Your data keeps a copy.

To delete your profile and data, see Delete Orbit's data.

PROBE 03 — CANIS

Canis questions

How do I try Canis?

Canis is in testing through Apple's TestFlight. Email support.canis@makeitcrazy.com and I'll send you an invitation. It runs on iPhone with iOS 17 or later.

Why does Canis need my location?

The map and the fog are the whole game: Canis lifts the fog where you walk and counts the distance. It asks for “While Using” only, never “Always”. During a walk it keeps going with the screen off, and iOS shows its blue location pill. If you said no, open iPhone Settings › Canis › Location and choose While Using the App; the blue button on the map takes you there.

The fog doesn't lift

Fog lifts only during a walk, so press Start a walk first. Then check that Location for Canis is “While Using the App” with Precise Location on (iPhone Settings › Canis › Location). Indoors, or between tall buildings, GPS can be too vague to count; it catches up outside.

The steps next to Volf don't match my watch

The number next to Volf counts only steps walked with Canis today: your finished walks plus the one going on. It starts at 0 each day. The Journal's ring shows the whole day, from your iPhone and from any watch that shares with Apple Health. If your iPhone can't count steps (Motion & Fitness off), Canis estimates them from the distance.

My watch's walks don't show up

Canis reads watches through Apple Health. In your watch's app (Garmin Connect, Google Health for Fitbit, Samsung Health, Zepp and others) switch on sharing with Apple Health, then allow Canis in iPhone Settings › Health › Data Access & Devices › Canis. Profile › Watches & trackers in Canis has the steps for each brand, and Check again imports walking and hiking workouts from the last 7 days.

I reinstalled Canis. Where is my game?

Canis keeps a copy of your game in your own iCloud. Open Canis on an iPhone signed in to the same Apple ID: the title screen says Welcome back and shows your level, streets, places and walks. Tap Continue my game, or Start a new game to delete the saved game and begin again from the fog. If you started a new game before the copy loaded, your old streets and places join it at the next save; Profile › Your map › Start over resets it here and in iCloud. Check Profile › Your game in iCloud (on), and iPhone Settings › your name › iCloud (signed in, and Canis allowed). Walks imported from your watch come back from Apple Health.

The weather is missing

The weather comes from Apple Weather for where you are. It appears once Canis knows your location and you're online, and refreshes every 30 minutes or after 5 km. Tap the weather chip on the map to see when it last updated.

My walk reminders don't arrive

Check Profile › Reminders in Canis (Walk reminder on, and the time), then iPhone Settings › Notifications › Canis. Focus modes can silence them. The day's reminder is skipped once you've walked or reached your goal.

To erase what Canis keeps, see Delete Canis's data.

SELF-DESTRUCT SEQUENCE

Delete your data and revoke access

It's your data, so you can remove it yourself, and you don't need my permission. These steps cover what's inside the apps and what's with Google, Microsoft, Apple, Apple Health and your bank. If anything doesn't work, or you can't open the app, email me from the address you used and I'll help.

Sonda

Sonda keeps your mail on your phone and I hold none of it, so there is nothing to ask me to erase. You remove it by signing out, and then by taking Sonda's access away at your mail provider.

  1. Sign out in Sonda. Settings › Accounts, swipe left on an account and choose Sign out. Sonda forgets the account and its cached mail on that device. Do this for each account.
  2. Delete the app to remove everything else Sonda stored on the device, including drafts and settings. Do it on each of your devices.
  3. Revoke Sonda's access at your provider. This ends Sonda's access everywhere, including on any other device where you signed in.
    Google: open myaccount.google.com/permissions, choose Sonda, then “Delete all connections you have with Sonda”.
    Microsoft: open account.live.com/consent/Manage (personal accounts) or myapps.microsoft.com (work or school), choose Sonda and remove it.
  4. Pins, starred senders and rules. These small choices are saved in your own iCloud account so they follow you between your devices. They hold no mail and I can't see them. If you want them cleared as well, email me and I'll walk you through it.

Orbit

Orbit keeps your subscriptions on your phone and I hold none of them, so there is nothing to ask me to erase. You remove them yourself, in a few taps:

  1. Delete your profile and data. In Orbit, Settings › Profile › Delete profile and data. This deletes your profile, your subscriptions and your history from this iPhone. It can't be undone, so export a CSV first if you want a copy.
  2. Or just erase the data. Settings › Your data › Delete all data erases Orbit's data on this iPhone.
  3. Or delete the app. Touch and hold Orbit on your Home Screen, then Remove App › Delete App. Do it on each iPhone you used. Deleting the app removes everything Orbit stored on that iPhone.
  4. Remove the Fio token, if you added one. Orbit keeps it only in your iPhone's Keychain. In Orbit, Import › Fio banka › Disconnect removes it, and deleting the token in Fio internet banking revokes it for good.
  5. Remove the sign-in link. Apple: iPhone Settings › your name › Sign-In & Security › Sign in with Apple › Orbit › Stop Using Apple ID. Google: myaccount.google.com/permissions, choose Orbit and delete the connection.
  6. Cancel Orbit Pro. Deleting your data does not cancel a subscription. Cancel it in Settings › your name › Subscriptions. See Orbit Pro.

Emailed me about Orbit, or can't open the app? Write to support.orbit@makeitcrazy.com from the address you used. I'll delete our conversation, and help you with any step above.

Canis

Canis keeps everything on your phone, with a copy in your own iCloud, and has no account or server, so I hold none of your walks and there is nothing to ask me to erase. You remove it yourself:

  1. Delete all data in Canis. Profile › Your map › Delete all data erases your walks, fog, streets, places, XP, your name, Volf's name and every setting on that iPhone and the copy of your game in your iCloud, and Canis starts again from the title screen. (Start over only brings the fog back and keeps your name and settings.)
  2. Or delete the app. Touch and hold Canis on your Home Screen, then Remove App › Delete App. Do it on each iPhone you used. The copy of your game in your iCloud stays, so a reinstall can bring it back; delete it in iPhone Settings › your name › iCloud › Manage Account Storage › Canis.
  3. Take back what you allowed. In iPhone Settings: Canis › Location (Never), Health › Data Access & Devices › Canis (turn all off), Privacy & Security › Motion & Fitness › Canis, and Notifications › Canis. Canis only reads Apple Health and never writes to it, so deleting Canis removes nothing there.
  4. Old backups. An earlier iCloud or computer backup of your iPhone may still hold Canis's data until a newer backup replaces it. iPhone Settings › your name › iCloud › Manage Account Storage › Backups lets you delete old ones.

Emailed me about Canis? Ask at support.canis@makeitcrazy.com and I'll delete our conversation and confirm when it's done.

This website

The website stores nothing about you and sets no cookies. If you've emailed me and want the conversation deleted, say so in an email and I'll delete it.

SECURITY

Found a security problem?

Please tell me privately, at info@makeitcrazy.com, before sharing it anywhere else. See security.txt. I'll thank you, and fix it as fast as I can.